First, a quick note: I am, in fact, alive.
I discovered at 11:30pm last Friday that the website I’d been building all week for a school project had to be hosted. By midnight. Unfortunately, I didn’t own any domain names that would be appropriate, and frankly, a tumblr blog would not portray the image I maintain.
After about 5 minutes of frantic searching—and you haven’t seen frantic until you’ve seen me in crunch time—I ran across A Small Orange, which had pretty decent reviews and was cheap. $35 later, I had a domain name and hosting for the year, and 10 minutes after that, I had my files uploaded to the proper directories.
After another 10 seconds, I had a huge “OH SHIT” moment—I had forgotten about DNS propagation. I got on their live tech support to see whether I could get a direct IP link or similar, and while they typically don’t do that for their base plan, the customer service agent understood my, shall we say, rather intense desire for something that works right then and there, and enabled a workaround.
In short, a civilized customer service rep quite possibly saved my grade, and given that this was a group project, my life. While one example isn’t really enough to say that a company is amazing, I know that this experience has ensured that I’ll stay a customer, possibly for quite some time.